Terms & Conditions

1.About these terms

These terms apply when you use our website, request a quote, or book and receive services from Ren Cleaning Solution (ABN 31 490 702 182) (“we”, “us”, “our”). By confirming a booking, you agree to these terms together with anything set out in your written quote.

If your written quote and these terms differ, the written quote applies.

2.Quotes and estimates

Prices shown on our website and in the online booking tool are estimates based on the details you provide. We confirm the final price once we understand the job — sometimes after photos or a site visit.

If the property is significantly larger, dirtier or different from what was described, or you ask for extra work on the day, we will discuss the change and agree on any additional cost with you before continuing. Written quotes are valid for the period stated on the quote.

3.Bookings

A booking request made online is not confirmed until we contact you to confirm the date, time and price. We aim to do this within 24 hours. No payment is taken when you submit a booking request online.

4.Your responsibilities

To help us do a great job safely, please:

• give us access to the property at the agreed time, including keys, codes or parking details;
• make sure electricity and water (including hot water where needed) are connected and working;
• secure pets and put away valuables, cash and fragile or sentimental items;
• tell us beforehand about any hazards or special surfaces — for example mould, damaged or loose fittings, suspected asbestos, or delicate stone and timber; and
• make sure the work area is safe for our team to enter.

If we can't access the property or it isn't safe to work, we may need to reschedule, and our cancellation terms below may apply.

5.Cancellations and rescheduling

Please give us as much notice as possible if you need to change or cancel a booking. Cancellation with less than 24 hours' notice may incur a fee. Reschedules are subject to availability.

We may need to reschedule for reasons outside our control, such as severe weather (especially for high pressure and exterior window cleaning), illness or safety concerns. We will let you know as early as we can and find a new time that suits you, at no extra cost.

6.Pricing and payment

• All prices are in Australian dollars (AUD). GST is shown where applicable.
• Payment is due by the date shown on your invoice. Please use the invoice number as your payment reference.
• We may pause future bookings while an invoice is overdue.
• For payment questions, contact us on +610415792020 or rencleaningsolution@gmail.com.

7.Our satisfaction promise

If something within the agreed scope was missed, let us know as soon as possible after the service — photos help — and we will return to put it right at no extra cost.

For end of lease cleaning, we clean to the standard typically expected at a routine exit inspection. Bond decisions are made by your landlord or agent, so we can't guarantee the return of your bond, but we'll gladly return to address any cleaning items raised in the report that fall within the agreed scope.

8.What cleaning can and can't fix

Some marks are permanent — for example old stains, burns, etching, rust, fading, scratches and general wear. We will always do our best, but we can't guarantee these will be removed, and we aren't responsible for pre-existing damage.

High pressure cleaning can expose existing weaknesses in ageing paint, grout, sealant or surfaces. We check surfaces before we start and will let you know if we see a risk.

Our handyman service covers minor repairs, installs and general upkeep. Work that legally requires a licensed tradesperson — such as electrical, plumbing or licensed building work — is outside its scope; we will tell you if a job falls into this category.

9.Damage and insurance

We take care in your home or workplace and carry public liability insurance. If you believe something was damaged during our service, please tell us as soon as possible with photos so we can investigate and work with you on a fair outcome.

10.Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill. Nothing in these terms limits those rights.

Subject to the Australian Consumer Law and to the extent permitted by law, we are not liable for indirect or consequential loss, such as loss of income or opportunity.

11.Our website and reviews

Information on our website is general and may change without notice. Some photos are illustrative. All content, including our name, logo, text and images, belongs to us or our licensors and may not be copied without permission.

When you submit a review, you confirm it is your genuine experience and allow us to publish it with your name as provided and suburb. We moderate reviews and may decline those that are offensive, misleading or unrelated to our services, but we don't edit their meaning. Please don't misuse our forms — for example by sending spam or someone else's details.

12.Privacy

We handle your personal information as described in our Privacy Policy.

13.Governing law and changes

These terms are governed by the laws of Queensland, Australia. We may update these terms from time to time; the version on this page at the time you confirm a booking applies to that booking.