FAQ
Frequently asked questions
23 quick answers about quotes, bookings, pricing and what to expect on the day. Can't see your question? We're a phone call away.
Quotes & booking
How to get a price and lock in a time.
How do I get a free quote?
Use our online quote form, call us, or WhatsApp with your service, suburb and a few details about the property. We’ll reply with a clear, no-obligation quote — usually within a few hours on business days.
Request a free quoteIs my online booking confirmed straight away?
Not yet — an online booking is a request. We contact you to confirm the date, time and price, and we aim to do that within 24 hours. No payment is taken when you submit a booking request online.
Start a booking requestHow far in advance should I book?
As early as you can, especially for end of lease cleans around busy moving periods. Same-week availability depends on the calendar, so ask us for the next open slot.
Can I book a one-off clean or a recurring schedule?
Both. We handle one-off deep cleans, end of lease handovers, and regular office, commercial and kitchen exhaust schedules. Frequency and timing are confirmed with your quote.
What if I need more than one service?
Happy to combine services — for example end of lease plus windows, kitchen exhaust with a kitchen deep clean, or a clean with handyman repairs. Share what you need and we’ll scope everything in one quote.
What are your hours?
We work Mon–Sat 7am–7pm. Sunday closed · After-hours by appointment. Office and commercial cleans can be scheduled before or after business hours so your team isn't interrupted.
Pricing & payment
Why we quote per job and how invoices work.
Do you publish fixed prices?
Every property is different, so we quote individually based on size, condition and scope. That keeps pricing fair and transparent — with no surprise extras once the job is agreed.
Are the prices in the online booking tool final?
They're estimates based on the details you enter. We confirm the final price once we understand the job — sometimes after photos or a site visit.
What if the job turns out bigger than described?
If the property is significantly larger, dirtier or different from what was described, or you ask for extra work on the day, we'll talk it through and agree on any additional cost with you before continuing. No surprise charges.
How do I pay?
We send an invoice in Australian dollars, with GST shown where applicable. Payment is due by the date on the invoice — bank transfer or card on request. Please use your invoice number as the payment reference.
On the day
Access, supplies and how to prepare.
Do I need to be home during the clean?
Not necessarily. Many clients leave a key or access code, and we're happy to work while you're packing or already at your new place. Access details are confirmed when you book.
Do you bring your own cleaning products and equipment?
Yes — we arrive with professional products and equipment suited to the job. If you prefer eco-friendly or fragrance-free products, let us know when you enquire.
How should I prepare for the clean?
Please make sure we can get in at the agreed time, that electricity and water (including hot water) are connected, and that pets are secured and valuables put away. Tell us beforehand about hazards or delicate surfaces, such as mould, loose fittings or natural stone.
What happens if the weather is bad?
High pressure and exterior window cleaning depend on the weather. If conditions aren't safe, we'll let you know as early as we can and find a new time that suits you, at no extra cost.
Quality & trust
Insurance, our promise and what cleaning can fix.
Are you insured?
Yes. We carry public liability insurance, and our team is trained and insured. If you believe something was damaged during a service, tell us as soon as possible with photos so we can investigate and work with you on a fair outcome.
What if something was missed?
Let us know as soon as possible after the service — photos help — and we'll return to put right anything within the agreed scope at no extra cost.
Do you guarantee I'll get my bond back?
We clean to the standard typically expected at a routine exit inspection and can work from your agent's checklist. Bond decisions are made by your landlord or agent, so no cleaner can guarantee them — but we'll gladly return to fix any cleaning items in the report that fall within the agreed scope.
End of lease cleaningCan you remove every stain or mark?
We'll always do our best, but some marks are permanent — old stains, burns, etching, rust, fading and scratches. We're upfront about what's likely to come out before we start.
Changes & cancellations
Rescheduling and notice periods.
Can I reschedule or cancel a booking?
Yes — please give us as much notice as possible. Cancellation with less than 24 hours' notice may incur a fee. Reschedules are subject to availability.
Read our cancellation terms
Services & areas
Where we work and what's included.
Which areas of Brisbane do you cover?
We serve Brisbane and surrounding suburbs — homes, offices, commercial kitchens and commercial properties. If you’re unsure about your suburb, call or request a quote and we’ll confirm coverage quickly.
Do you offer domestic or regular house cleaning?
Our home services are end of lease, spring cleaning, windows, high pressure cleaning and handyman work. We don't offer regular weekly domestic cleaning.
See all servicesWhat does your handyman service cover?
Minor repairs, installs and general property upkeep. Work that legally requires a licensed tradesperson — such as electrical, plumbing or licensed building work — is outside its scope, and we'll tell you if a job falls into that category.
Handyman workDo you clean commercial kitchen exhausts?
Yes — we offer kitchen exhaust and canopy cleaning, including filters and canopies, alongside kitchen deep cleaning for restaurants, cafes and commercial kitchens.
Kitchen exhaust cleaning