Privacy Policy

1.About this policy

This policy explains how Ren Cleaning Solution (ABN 31 490 702 182) (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you visit our website, request a quote, book a clean or otherwise deal with us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you acknowledge this policy.

2.Information we collect

We only collect information we need to quote, book and deliver our services. Depending on how you deal with us, this may include:

• Quote requests and contact forms — your name, phone number, email, the service you need, property type, suburb, preferred date and your message.
• Online bookings — your name, email, phone number, service address and suburb, property details (type, size, bedrooms), cleaning frequency, preferred date and time, and any notes such as access instructions.
• Reviews — your name, suburb, the service you received, your rating and review, and your email address so we can verify the review. Your email is never published.
• Our chat assistant — the messages you type. We keep a short summary of the enquiry (for example the service, property type and suburb) so we can follow up. Please don't share passwords, payment details or other sensitive information in chat.
• Calls, WhatsApp and email — the details you share when you contact us directly.
• Jobs and invoices — job details, access notes, quotes, invoices and payment records.
• Technical information — like most websites, our hosting provider automatically records basic technical data such as your IP address, browser type and the pages requested, for security and performance.

We don't ask for sensitive information (such as health information). You can choose not to give us some details, or deal with us using a first name only, but we may then be unable to quote or complete a booking.

3.How we collect it

We collect information directly from you — through our website forms, chat assistant, phone calls, WhatsApp, email or in person. Sometimes a real estate agent, property manager, employer or family member gives us your details when they book a service on your behalf; in that case we use them only to arrange and deliver that service.

4.How we use your information

We use personal information to:

• respond to enquiries and prepare quotes;
• schedule, confirm and deliver cleaning, maintenance and handyman services;
• send booking confirmations, reminders, quotes and invoices;
• follow up on the quality of our work and arrange a re-clean if something was missed;
• publish reviews you submit, once approved;
• keep business, tax and accounting records;
• protect our website and customers from spam, fraud and misuse; and
• improve our services and website.

We won't send you marketing messages unless you have agreed to receive them, and you can opt out at any time. We do not sell or rent your personal information.

5.Who we share it with

We share personal information only where needed for the purposes above, with:

• our team members and contractors who carry out your job;
• service providers who help us run the business, including website hosting (Vercel), our database (Supabase), email delivery (Resend) and image hosting (Cloudinary);
• our accountant or other professional advisers; and
• government agencies or others where required or authorised by law.

These providers may only use your information to provide their services to us, and are expected to keep it secure.

6.Storage outside Australia

Some of our service providers store or process data outside Australia. Our customer database is currently hosted in India, and our hosting, email and image providers may process data in the United States and other countries. We choose established providers that apply industry-standard security, and we take reasonable steps to ensure your information is handled consistently with the APPs.

7.Cookies and third-party content

We keep tracking to a minimum. At the moment:

• we do not use advertising cookies or analytics tracking on our public website;
• our chat assistant stores a small flag in your browser for the current session so it doesn't repeat the same tip — it contains no personal information and clears when you close the tab;
• a sign-in cookie is used only for our own staff on the admin area of the site;
• the map on our contact page is provided by Google Maps, and WhatsApp links open WhatsApp (Meta). These services may set their own cookies and are covered by their own privacy policies.

If we introduce analytics or other tracking, we will update this policy first.

8.Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Our website uses encrypted (HTTPS) connections, admin access is limited to authorised team members with individual accounts and role-based permissions, and passwords are stored in hashed form.

We keep personal information only for as long as we need it for the purposes above or as required by law — for example, the Australian Taxation Office generally requires business records to be kept for five years. After that, we securely delete or de-identify it.

9.Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing rencleaningsolution@gmail.com. We may need to confirm your identity first. We will usually respond within 30 days. If we can't give you access or make a change — for example because we must keep a record by law — we will explain why.

10.Complaints

If you have a concern about how we have handled your personal information, please contact us first at rencleaningsolution@gmail.com or on +610415792020. We will look into it and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

11.Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top. Please also read our Terms & Conditions.